Why is my card getting declined?

While we do run the cards using automated means for your recurring payments, we don't receive a response back from the payment processor as to why it was declined.

Common reasons that cards are declined and who to contact to resolve that issue:

  • Insufficient Funds: Contact your Bank
  • CVV Doesn't Match: Double check the card information on your account to ensure it matches the Card you want to pay with. If it does then contact your bank.
  • Zipcode/Postal Code mismatch: Double check the card information on your account (in the billing portal) to make sure it matches. If it does then contact your bank.
  • Expiration Date Incorrect: Double check the card information on your account (in the billing portal) to make sure it matches. If it does then contact your bank.
  • Fraud "High Risk" Block: Contact your bank and inform them that this transaction was valid.
  • Billing
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